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Guidelines For Consumers

Guidelines For Consumers

  • Take the prescription of your doctor invariably so that you get the correct drug.
  • Do not purchase drugs without prescription of a doctor.
  • Purchase drugs only from licenced dealers (chemist and druggist). The licences are prominently displayed by the dealers in their shop.
  • Ensure that the dealer supplies the medicine which is prescribed.
  • Consult Doctor if the medicine prescribed by him is not available.
  • Do not use/consume medicines without Consulting a doctor. Avoid self medication.
  • It is dangerous to indulge in self medication.
  • Insist on cash memo or bill containing correct description of the drug purchased i.e. Name of the drug, Batch Number, Date of Expiry, Name and Address of patient and Doctor.
  • Check the expiry date of the medicine which is printed on the label.
  • Do not use expired medicines.
  • Verify the Bill and the price printed on the label to ascertain correct price.
  • Do not pay more than the maximum retail price.
  • Ensure that the batch number of the medicines supplied tallies with the batch number mentioned in the cash memo.
  • Keep the medicines out of the reach of children.
  • Do not use/buy any medicine which is without label.
  • Use the eye drops within the time frame after the opening of the container as mentioned in the leaflet.
  • Certain drugs are required to be stored in a refrigerator. To ensure the same, before purchase you can feel the container and see whether it is cool.
  • Do not dispose off empty bottles and containers with intact labels. Destroy the labels/ cartons after the drug is used.
  • Do not reuse disposable Syringes and Needles.

Regarding Use of Cosmetics

  • Good common sense and a few precautions can help consumers protect themselves against hazards associated with the misuse of cosmetics.
  • Use cosmetics minimally as cosmetics are formulated with a wide variety of chemicals and solvents.
  • Cleanse the skin before going to bed and remove all make-up.
  • Keep the cosmetic product away from sunlight. Light and heat can degrade the excipients present in the product, including preservatives and fragrances.
  • Never share make-up, especially eye make-up, lipsticks, etc.
  • Immediately stop using any product that causes an allergic reaction.
  • It is always desirable to throw away the used cosmetics, when the infection has occurred.
  • Do not use eye make-up if one has an eye infection.
  • Keep make-up containers tightly closed when not in use.
  • Keep cosmetics out of reach of children.
  • Never use aerosol beauty products like hair sprays near heat or while smoking, because they can ignite.
  • Be careful while using hair sprays and powders, because these products may act as causative substances for respiratory disorders or may even cause lung damage, if inhaled regularly.
  • Consumer should purchase the cosmetic under cash memo /bill
  • The consumer should verify the details of following particulars on label:
  • Cosmetic name, manufacturer name with complete address, direction for safe use, Any warning, Caution or special direction required to be observed by the consumer, Manufacturing license number, date of expiry or use before

    • If any eye cosmetic causes irritation, stop using it immediately. If irritation persists, see a doctor.
    • Wash your hands before applying eye cosmetics.
    • Keep cosmetics containers clean and closed.

Attention Recipients Of Blood And Its Components

  • Always obtain Blood and its components from licenced Blood Bank.
  • Before receiving Blood and or its Components ensure that receipient blood is cross matched with donor blood and collect cross match report along with blood /components.
  • Check the Blood Group of recipient and Donor Blood, Date of Collection and Date of Expiry indicated on the label.
  • Collect only Whole Human blood /Packed Blood Cells stored between 2⁰C to 6⁰C as at this temperature retains its quality and potency.
  • Ensure before receiving Blood or its Components from the Blood Bank, it is subjected for all the mandatory tests such as HIV1/2, HBsAg, HCV, VDRL, Malarial Parasite, Blood group and Rh Factor.
  • Do not accept un-labelled Whole Human Blood or its Components.
  • Do not receive or transfuse the whole human blood if visible sign of detoriation/discoloration/clotting is seen.
  • You can identify the blood group by the colour coding of the label.


Attention Blood Donors

  • Donate Blood –Save life.
  • Blood Donation is safe.
  • Safe blood starts with you.
  • Paid donation is prohibited by the Law.
  • Blood can be donated irrespective of the gender by those who are age group between 18 to 60 years, who are not less than 45 kg of weight and with Hemoglobin content of not less than 12.5 gms/dl. with a gap of 3 months in case of male and 4 months in the case of female.
  • Answer questions candidly to the medical officer of blood bank before donating the Blood.
  • Refreshment is provided after donation of blood while you are asked to rest.
  • Donate blood at licenced blood banks or in camps conducted by Licenced Regional Blood Transfusion centres or Licenced Government Blood Banks or by Indian Red Cross Society..
  • Licence is displayed at a prominent place in the blood bank

Citizens can help us serve better by

  • In case of Non-availability of any drug, inform to the nearest officer of Drugs Control department for taking further action.
  • Looking for the date of Expiry and Price printed on the label of the Drug and if any discrepancy is found, report to us for taking necessary action.
  • Share the information immediately to the area inspector regarding the Stock/sale of medicines labeled as “Physician’s Samples" or Govt. supply not for sale"; in any Medical Shop.
  • Citizens / Consumers are requested to inform us the details of adverse drug reactions if any you have come across on the use of any drug for investigation immediately.
  • Exercising the Right of Citizen to get the Drugs/Cosmetics analysed on cost by Government Analyst as per the Drugs and Cosmetics Act.
  • Contact departmental functionaries locally or at the State level for any guidance and assistance.
  • In the case of any complaint contact the Drugs Inspector/Assistant Drugs Controller of the District who is available in the Office of the Assistant Drugs Controller the District.
  • You may also contact Department of Drugs Control, First Floor, Primary Health Centre Campus, Murungapakkam, Puducherry – 605 004., about medicines.